At Elevance Health, I independently manage active business change projects across commercial markets, identifying improvement areas, risks, and barriers. I also document procedures and share project timelines and status updates with market executive teams.
I lead communications, develop training materials, and oversee business requirement document governance for service center AI model implementations with greater than 99% knowledge accuracy.
For the California Direct HMO pilot program, I developed, implemented, and supported service center education as the program moved toward fee-for-service payments and limited capitation.
Previously at Elevance Health, I analyzed business data, monitored JIRA ticket status, and supported project discussions with health plan stakeholders. As a Customer Care Representative II, I served on the Provider Service Unit research hotline team and supported the rollout of Live Chat for members and providers.
