Open to opportunities

Lori Ferrell

@loriferrell

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Experienced Business Intelligence Analyst with a strong healthcare background.

United States

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What I'm looking for

I am looking for a role that fosters collaboration and innovation in healthcare data management.

I am a degreed professional with over 10 years of experience in the healthcare field, specializing in business intelligence and data analysis. My career has been marked by a commitment to data integrity and process improvement, which has allowed me to excel in various roles, from project management to data analysis.

At Symphony Health Solutions, I have taken the lead on special projects that enhance our data universe and improve operational efficiencies. My proficiency in SQL, Alteryx, and various data management tools has enabled me to support cross-functional teams effectively. I pride myself on being detail-oriented and dependable, qualities that have helped me train others and maintain high-quality documentation.

Throughout my career, I have successfully managed multiple implementations and projects simultaneously, ensuring timely communication with clients and stakeholders. My experience spans from working with clinical services teams to managing vendor relationships, all while advocating for the best outcomes in healthcare delivery.

Experience

Work history, roles, and key accomplishments

Current

Business Intelligence Analyst I

Current

Symphony Health Solutions

Jan 2015 - Present (10 years 6 months)

Led special projects for multi-team SOP documents and updated business rules for new classifications. Collaborated cross-functionally on inquiries, research, and data extractions.

SQL Alteryx Toad Jira SOP Development Process Improvement

Field Implementation Specialist

Emdeon

Jan 2009 - Present (16 years 6 months)

Managed new account implementations for clinical services and high-profile clients, overseeing enrollment for web-based Electronic Health Records. Utilized Siebel Database to track projects and provided status updates to external customers.

Project Management Client Communication Troubleshooting Healthcare IT

Data Analyst

Wolters Kluwer Health

Jan 2006 - Present (19 years 6 months)

Processed vendor files, maintained data integrity, and responded to client inquiries. Created and maintained SOPs, and assisted in training new employees.

Data Analysis SQL SOP Development Training Data Integrity

Reimbursement Specialist

One McKesson

Jan 2003 - Present (22 years 6 months)

Assisted mental health facilities in obtaining specialty medication, verified insurance benefits, and maintained high quality assurance scores. Served as the exclusive point of contact for various stakeholders and represented the team in problem-solving meetings.

Insurance Verification Quality Assurance Client Relations Training Problem Solving

Case Manager

ValueOptions

Jan 2002 - Present (23 years 6 months)

Provided assistance and advocacy for the SMI population, performed crisis intervention, and coordinated services between agencies. Managed a caseload of over 80 individuals and assisted with team lead responsibilities.

Case Management Crisis Intervention Treatment Planning

Education

Degrees, certifications, and relevant coursework

Elmhurst College

Bachelor of Science, Psychology and German

Studied Psychology and German at Elmhurst College. Participated in a study abroad program in Berlin, Germany to enhance language and cultural understanding.