Alysia Armbrust

I am a seasoned Healthcare IT professional with over 25 years of experience, specializing in consumer payments and provider communication. My role as a Business Analyst II at Optum Insight has honed my skills in client management and problem-solving, allowing me to effectively address complex client requests and system issues. I take pride in providing 'white glove' support, which has significantly contributed to generating 40% of our print and payment volumes.

Throughout my career, I have developed custom solutions tailored to high-profile clients, including printed statements and payment portals. My analytical skills enable me to dissect customer production data, leading to the creation of functional specifications that enhance operational efficiency. I have successfully conducted monthly business reviews and streamlined processes to maximize quality, ensuring client satisfaction and fostering long-term relationships.