Brittany McTier

Developed a guest journal guide for a co-living community and created multimedia content using Canva, including social media reels and YouTube videos. Collaborated with international hosts to align content with their brands and community goals.

Research and develop personal development and leadership content, including blog articles and digital resources. Create content calendars in Canva and apply SEO principles to distribute content across platforms, contributing to monthly click-through rate increases of approximately 3%.

Co-facilitated English language activities for students across multiple age groups, supporting language development and cultural exchange. Created and adapted classroom materials and led a spelling bee to increase engagement.

Managed high-volume hiring data for U.S. and Mexico manufacturing sites, consolidating information and maintaining accurate records. Prepared Workday EIB files using Excel and coordinated 32+ contingent employee transitions within a three-week timeframe.

Coordinated full-cycle recruitment for entry- and mid-level roles across three countries, managing up to eight requisitions and engaging up to 25 candidates per week through iCIMS. Contributed to process improvements that reduced hiring time by 10% and maintained 100% compliance with employment verification procedures.

Supervised six recruiters supporting five brands and approximately 400 facilities across two countries. Conducted iCIMS audits, developed weekly acquisition tracking charts, and supported the integration of over 235 Take 5 locations and 150 International Car Wash Group locations into HR operations.

Researched and analyzed HR process changes, data trends, and Workday and ServiceNow issues, communicating findings to leadership. Resolved HR inquiries from managers and trained new team members in the U.S. and Canada on HR systems and procedures.

Provided administrative support in a service center environment, handling client inquiries and maintaining accurate records.

Focused on customer retention, addressing client concerns and promoting service continuity.

Provided customer service and supported daily operations in a fast-paced restaurant environment.

Bachelor of Science in Family and Consumer Sciences / Human Sciences with relevant coursework in interpersonal communication, human behavior, consumer insight, community systems, psychological development, and beliefs and behavior.

Completed Transformation Services Coaching Certification in September 2023.

Completed the People Analytics Masterclass Series.