Open to opportunities

Brittany Frederick

@brittanyfrederick

Message

Driven professional enhancing operations and data integrity in organizations.

United States

Message

What I'm looking for

I am looking for opportunities that allow me to leverage my skills in data integrity and communication within a dynamic team focused on growth and innovation.

As a driven professional, I have a proven track record of improving operations, securing data integrity, and enhancing customer and organizational outcomes through strategic communication and process management. My experience spans various roles where I adeptly identify risks, improve workflows, and support cross-functional teams, particularly in high-stakes environments.

In my current role as an Account Services Representative at Tactiq, I spearhead client data management, ensuring 100% accuracy across onboarding and service delivery systems. My efforts have led to a significant reduction in client reporting errors and an increase in client satisfaction scores. Previously, I served as a Senior Communications Specialist at BrownGreer PLC, where I designed compliant communication materials for large-scale legal projects and led internal training sessions to enhance team understanding of secure communication protocols.

Throughout my career, I have consistently demonstrated my ability to manage sensitive data and client relationships effectively. My analytical skills, particularly in advanced Excel, have allowed me to streamline data reporting and improve visibility for leadership decision-making. I am now prepared to leverage these strengths in advanced studies and leadership within the field of Information Security.

Experience

Work history, roles, and key accomplishments

Current

Account Services Representative

Current

Tactiq

May 2024 - Present (1 year 5 months)

Spearheaded client data management for new and existing accounts, ensuring 100% accuracy across onboarding and service delivery systems. Identified and resolved data inconsistencies, reducing client reporting errors by over 20%.

Client Management Data Inconsistency Resolution Advanced Excel Data Reporting

Senior Communications Specialist

BrownGreer PLC

Feb 2024 - Feb 2025 (1 year)

Designed and implemented compliant communication materials for large-scale legal projects, mitigating reputational and regulatory risks. Led internal training sessions, enhancing team understanding of secure communication protocols and company policies.

Legal Project Management Risk Mitigation Security Protocols Policy Implementation Confidentiality

Associate Research Consultant

COSTAR Group

Sep 2022 - Jan 2024 (1 year 4 months)

Led data verification projects supporting national commercial real estate clients, improving data accuracy across 5,000+ property records. Collaborated with clients to understand business risks and provided tailored research insights to support market strategy decisions.

Data Verification Commercial Real Estate Business Risks Market Strategy Team Supervision Actionable Reporting

Senior Communications Officer

Department of Emergency Communications

Oct 2016 - Sep 2022 (5 years 11 months)

Coordinated real-time emergency response communications, protecting public safety and ensuring rapid, accurate information flow. Managed confidential data across multiple communication systems with zero data breach incidents.

Public Safety Communications Public Safety Information Flows Communication Actionable Reporting Regulatory Compliance

Client Service Specialist

Bank of America

Apr 2015 - Aug 2016 (1 year 4 months)

Supported secure customer account management, consistently achieving customer service and data accuracy targets. Resolved complex client inquiries, reducing escalation rates and improving client satisfaction.

Account Management Customer Service Client Inquiries Customer Satisfaction

Public Relations Coordinator

Kings Dominion

May 2014 - Nov 2014 (6 months)

Supported the execution of high-profile events, including crisis communication strategies to protect brand reputation. Drafted public-facing content and collaborated with internal teams to ensure message accuracy and alignment with organizational goals.

Event Execution Crisis Communications Brand Reputation Public Facing Content Message Accuracy Organizational Goals

Education

Degrees, certifications, and relevant coursework

Virginia Commonwealth University

Bachelor of Science, Marketing

Completed a Bachelor of Science in Marketing with a concentration in Integrated Marketing Communications. Also pursued a minor in Human Resources, gaining a comprehensive understanding of business and communication strategies.