Open to opportunities

india thomas

@indiathomas2

Message

I manage client accounts, reporting, compliance documentation, and discrepancy resolution across complex operations.

United States

Message

What I'm looking for

I'm looking for a client-facing operations role where I can strengthen account performance through accurate reporting, documentation, vendor coordination, compliance, and timely discrepancy resolution.

I've supported account accuracy and operational performance at Mecklenburg County Department of Social Services, Supportive Housing Communities, and Vanguard. My work includes Salesforce reporting, documentation validation, vendor coordination, financial record review, and direct resolution of account discrepancies.

I'm an advanced Excel and Power BI user pursuing an M.S. in Cybersecurity, bringing added focus to data integrity, compliance, and reliable documentation.

Experience

Work history, roles, and key accomplishments

Eligibility Specialist

Mecklenburg County Department of Social Services

Analyzed and maintained Salesforce reports and data records to ensure accuracy and compliance with state and federal program requirements. Researched and resolved data discrepancies through collaboration with internal teams and external stakeholders.

Salesforce Data Analysis Reporting Compliance Documentation Process Improvement