Open to opportunities

Brittany Arnold-Jones

@brittanyarnold-jones

Message

Results-driven client relations and risk management analyst delivering compliance clarity and data-driven outcomes.

United States

Message

What I'm looking for

I’m looking for a role where I can own high-volume compliance or risk reviews, communicate clearly with stakeholders, and drive process improvements using CRM/data tools—while collaborating across teams to deliver measurable results in a fast-paced environment.

I’m a results-driven professional with 10+ years across client relations, compliance, account management, and sales. I’m known for clearly translating complex requirements into confident, accessible communication for internal and external stakeholders.

Since Jan 2018, I’ve served as the primary point of contact for high-volume inquiry workflows at Grant Thornton, managing 53+ relationship reviews monthly and supporting 77+ annual audits. I developed and maintained SOPs and process documentation that improved consistency, reduced escalations, and drove measurable gains—cutting compliance review time while increasing research accuracy by 91%.

Earlier in my career, I delivered client-first outcomes as a Salesperson — Client Relations at Nordstrom (93% client retention; 21% above sales targets) and strengthened quality and turnaround in post-closing work (87% fewer record discrepancies; 15% faster completion). I bring strong issue triage, training, and cross-functional collaboration to every role.

Experience

Work history, roles, and key accomplishments

Current

Risk Management Analyst

Current

Grant Thornton

Jan 2018 - Present (8 years 5 months)

Managed high-volume relationship review workflows, processing 53+ reviews monthly while ensuring timely, accurate stakeholder communication. Improved compliance review speed and research accuracy by 91% and maintained SOPs that reduced escalations across the team.

Compliance Management Risk Management SOP Development Root Cause Analysis Process Improvement Quality Assurance

Corporate Accountant

Associated Wholesale Grocers

Jan 2017 - Nov 2017 (10 months)

Resolved 17+ outstanding billing issues monthly by investigating account discrepancies and coordinating with vendors. Trained and onboarded new team members on complex financial workflows and partnered on customized billing solutions to minimize delays.

Account Reconciliation Vendor coordination Onboarding Process Optimization Data Validation

Mortgage Post-Closer

North American Savings Bank

May 2016 - Jan 2017 (8 months)

Conducted audit and verification of 69+ loans monthly with strong attention to detail and documentation accuracy. Reduced record discrepancies by 87% and cut post-closing completion time by 15% by coordinating issue resolution with attorneys and title companies.

Loan Verification Quality Assurance Process Improvement

Client Relations Salesperson

Nordstrom

Aug 2014 - May 2016 (1 year 9 months)

Achieved 93% client retention through proactive, personalized outreach and relationship-building. Exceeded sales targets by 21% and generated 57+ new loyalty accounts through targeted outbound follow-up and consultative recommendations.

Client Relationship Management Sales Target Achievement Objection Handling Account Management Customer Service Consultative Selling