David Sanchez

Collaborated with cross-functional teams to develop and oversee the third-party risk management framework, achieving a 40% reduction in vendor-related risks. Conducted assessments for over 50 vendors, mitigating potential losses by $2M and enhancing compliance rates across departments.

Handled after-hour leads, increasing conversion rates by 20%. Managed schedules for a team of intake coordinators and resolved over 200 inquiries daily, improving lead follow-up accuracy by 15%.

Streamlined the validation process for over 2,500 Paycheck Protection Program loan applications, ensuring compliance with SBA guidelines and reducing processing time by 30%. Enhanced training protocols leading to a 20% increase in application accuracy.

Streamlined processing of over 1,200 loan packages annually, adhering to various guidelines and improving client satisfaction scores by 25%. Conducted comprehensive financial analyses, enhancing approval rates to 95%.

Developed streamlined processes for treasury management solutions, reducing processing time by 20%. Onboarded clients on software, resulting in a 40% decrease in support requests. Managed high-volume call center operations with a 95% customer satisfaction rate.

Managed appointments and travel for VP/Market Manager while providing exceptional customer service. Conducted training sessions for new employees, increasing onboarding efficiency by 20% and reducing customer complaints by 15%.

Monitored and analyzed fraud alerts, identifying patterns to prevent fraudulent activity. Developed algorithms to improve fraud detection accuracy, saving the company $500,000 annually and maintaining a 99% accuracy rate in investigations.

Managed scheduling and workflow for 30-40 employees, reducing customer wait times by 15%. Oversaw human resource functions, resulting in a 20% increase in employee satisfaction scores.

Processed over 500 customer transactions daily in English and Spanish, ensuring compliance with regulatory requirements. Implemented cross-selling strategies, resulting in a 30% increase in sales revenue.