Britney Coates

I’m a self-motivated, goal-oriented professional committed to the standards and procedures that create an outstanding organization and real value for the people it serves. I combine customer service strength with strong time management, problem-solving, and relationship-building to drive customer relations and sales.

In recent experience as a Reservation Consultant with Travel Connect Solutions, I handled travel arrangements for groups, couples, executives, and special-needs clients. I resolved booking, fare, and regulations issues, coordinated domestic and international accommodations, sold itinerary tour packages and promotional incentives, and maintained accurate client, vendor, and travel documentation.

As a Virtual Assistant at Phone/Animal and earlier roles in customer support and leadership, I supported realtors and clients through scheduling, appointment confirmations, data entry, and fast email/telephone responses. I also served as an Alorica Team Lead, delegating daily tasks, monitoring progress, enforcing deadlines, coaching performance, conducting quality checks, and reporting production to management.