Britanne Burkley
@britanneburkley
Licensed insurance sales agent delivering customer-focused coverage guidance and strong conversion from leads to policyholders.
United StatesWhat I'm looking for
I’m a licensed insurance sales agent who helps customers match the correct coverages, products, and benefits—driving leads to become policyholders through consultative conversations.
Across my experience in customer service, sales, and banking, I handle inbound calls, troubleshoot issues, and manage time effectively while maintaining clear communication at all levels. I’ve used tools like Salesforce, JD Edwards, Dayforce, and Microsoft Office, and I bring strong computer skills and customer service discipline.
I’m looking for a responsible role with professional challenges, a long-term path, and opportunities for career growth—where I can keep building reliable customer relationships and consistently contribute to company goals.
Experience
Work history, roles, and key accomplishments
Licensed Insurance Agent
Liberty Mutual Insurance
Oct 2024 - Present (1 year 9 months)
Handled inbound calls and warm leads, consulting customers on insurance needs and matching appropriate coverages, products, and benefits to convert leads into policyholders.
Licensed Sales Agent
Tuff Shed, Inc.
Jul 2015 - Sep 2023 (8 years 2 months)
Performed direct sales via internet and phone channels, supporting customers through active sales and lead handling. Used Microsoft Office and systems including Salesforce, JD Edwards, and Dayforce to prepare professional emails/chats/quotes and support sales operations.
Customer Service Rep (Online Banking)
Capital One Bank
Nov 2014 - Jun 2015 (7 months)
Provided online banking customer service by assisting customers with password and security question resets and troubleshooting bill pay and transfer issues. Supported connectivity issues related to Quicken and QuickBooks and handled general customer service requests.
Retail Instore Banker
Woodforest National Bank
Jan 2011 - Oct 2013 (2 years 9 months)
Handled teller responsibilities including opening/closing accounts and providing customer service by phone and in person. Managed cash handling and vault/ATM cash operations, supported branch opening and closing, and handled supervisor override and cash balancing.
Credit Specialist
Freedom Credit Services Inc
Oct 2008 - Jan 2011 (2 years 3 months)
Provided customer service by phone and in person and supported credit report workflows. Ordered, reviewed, and disputed credit reports as part of customer assistance.
Teller/Phone Banker 2
Wells Fargo Bank, N.A.
Jul 2005 - Oct 2008 (3 years 3 months)
Provided call center customer service by handling inbound calls and supporting customer needs. Performed extensive sales by referring products and services that fit customer requirements and handled cash transactions.
Education
Degrees, certifications, and relevant coursework
Nimitz High School
1996 - 2000
Attended Nimitz High School in Irving, Texas from 1996 to 2000.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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