Looking for a job

Brionna Adams

@brionnaadams

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I improve customer experiences through enrollment, support, and e-commerce operations.

United States

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What I'm looking for

I'm looking for a customer experience or operations role where I can guide customers through complex processes, resolve issues clearly, improve workflows, and contribute to an organized, supportive team.

I've supported customers across Pearson, Teleperformance, IBEX Global, and Omnicare365, guiding people through enrollment, account questions, benefits, billing, online orders, and service issues by phone, email, and chat.

Most recently, I built and managed an independent online commerce community, coordinating vendors, logistics, order workflows, customer communications, escalations, and digital business systems while keeping customers informed through fulfillment changes.

Experience

Work history, roles, and key accomplishments

Founder / E-Commerce Operations & Community Manager

GBBB

Jan 2024 - Dec 2026 (2 years 11 months)

Built and managed a private online commerce and customer community operation, overseeing day-to-day customer experience, order workflows, vendor coordination, logistics, and issue resolution. Managed customer communications across email and online community channels, providing order updates, resolving concerns, and communicating clearly during delays or fulfillment changes.