Adrian Zeltmann
@adrianzeltmann
Customer success and operations specialist focused on onboarding, lifecycle automation, and scalable support systems.
United StatesWhat I'm looking for
I'm a customer success and operations specialist with 5+ years improving onboarding and support systems, especially in EdTech, memberships, and Amazon FBA/FBM. I combine hands-on customer support with process design to reduce friction and improve activation.
I manage multi-channel support flows (WhatsApp, email, Circle, Unnichat), lead launch coordination, and build automations in GoHighLevel and Make to remove manual work. I’ve supported 1,000+ learners, standardized onboarding playbooks, and handled complex escalations end-to-end.
I also consult on Amazon FBA/FBM, run community operations, and teach operations-related topics, my focus is on clear communication, repeatable SOPs, and cross-functional coordination to drive customer success.
Experience
Work history, roles, and key accomplishments
Customer Success Associate
Libertad Rentable
Jan 2024 - Present (2 years)
Handled daily customer support and client onboardings for a PAMM investment tool, coordinated technical escalations, and adapted automations to streamline community operations and reduce manual work.
Customer Success & Operations
Revolutia
Jan 2023 - Present (3 years)
Manage multi-channel support operations and lead end-to-end launch coordination, improving lifecycle messaging and automations to activate and retain 1,000+ learners. Built tracking systems, onboarding playbooks, and cross-team escalation processes to reduce friction and improve consistency.
Amazon FBA/FBM Consultant
Freelance
Jan 2023 - Present (3 years)
Advised sellers on listing optimization, account health, compliance, and operational troubleshooting, resolving complex cases and delivering clear action plans to improve seller performance.
Operations Assistant / Instructor
Vezzos Academy
Jan 2021 - Jun 2023 (2 years 5 months)
Managed student support and Discord community, taught live and recorded Amazon FBA/FBM classes, and collaborated with product and marketing to create guides and improve student onboarding and engagement.
Education
Degrees, certifications, and relevant coursework
High School (Spain)
High School Diploma, Secondary Education
Completed secondary education with a High School Diploma in Spain.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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