Open to opportunities

Clifford Adjei

@cliffordadjei

Experienced .NET developer with 10+ years, transitioning into QA and customer service to ensure quality and satisfaction.

Ghana

Message

What I'm looking for

I am seeking opportunities in software development, QA, customer service, or customer-facing support. I aim to contribute to a collaborative team and help improve user satisfaction while continuing to grow my skills.

I am an experienced .NET developer with over ten years building enterprise applications using C#, ASP.NET, and related Microsoft technologies. I have designed and implemented unit tests, collaborated closely with QA teams, and developed applications such as an HR Application Management System using WPF.

Recently I have expanded my focus into manual QA and testing roles, performing exploratory and API testing with tools like Postman, and documenting defects with clear evidence including screenshots, recordings, and logs. I have test experience across multiple devices and environments.

Alongside development and QA, I have substantial customer service and IT support experience — supervising operations, handling customer complaints, training staff, and providing helpdesk and hardware support. I bring strong analytical thinking, problem-solving, and effective communication to cross-functional teams.

I hold a BSc in Computer Science and certifications including ISO 45001:2018 Foundation and ISO 14001:2015 foundation coursework. I seek roles where I can blend software development, QA practice, and customer-facing support to improve product quality and user satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Tester

Current

UTest (Applause)

Jun 2025 - Present (5 months)

Test software across multiple devices and environments to simulate real users, identify and document bugs with supporting evidence such as screenshots and log extractions.

Bug Reporting Screen Recording Log Extraction Exploratory testing Postman

Application Developer

Nacasky Co. Ltd

May 2024 - Apr 2025 (11 months)

Developed and maintained enterprise applications using C# and ASP.NET and implemented unit tests to improve code quality; collaborated with QA to define test cases and resolve defects for web and mobile products.

C++ASP.NET .NET Framework SQL Server Postman Unit Testing API Testing Jira

Manual QA Tester

HighProSoft Co. Ltd

May 2024 - Apr 2025 (11 months)

Designed and executed test cases, performed exploratory and cross-device testing for the Pram Edu mobile app, and documented defects with detailed reports including screenshots and logs.

Manual Testing Exploratory testing Postman Screen Recording Jira

Customer Service Manager

Nuri Telecom Ghana Ltd

Mar 2016 - Aug 2023 (7 years 5 months)

Managed customer support operations, handled escalations and feedback analysis, and supervised daily operations while providing IT support and contributing to application development.

Customer Support IT Support Jira Confluence Escalation Management Customer Feedback Analysis Team Supervision Troubleshooting

Software Developer

Jubilee Multimedia Computing Ltd

Jan 2014 - Feb 2016 (2 years 1 month)

Built an HR application using WPF, provided technical and helpdesk support, oversaw system installations, and trained new staff on IT systems and procedures.