I am seeking opportunities in software development, QA, customer service, or customer-facing support. I aim to contribute to a collaborative team and help improve user satisfaction while continuing to grow my skills.
Clifford Adjei
@cliffordadjei
Experienced .NET developer with 10+ years, transitioning into QA and customer service to ensure quality and satisfaction.
What I'm looking for
I am an experienced .NET developer with over ten years building enterprise applications using C#, ASP.NET, and related Microsoft technologies. I have designed and implemented unit tests, collaborated closely with QA teams, and developed applications such as an HR Application Management System using WPF.
Recently I have expanded my focus into manual QA and testing roles, performing exploratory and API testing with tools like Postman, and documenting defects with clear evidence including screenshots, recordings, and logs. I have test experience across multiple devices and environments.
Alongside development and QA, I have substantial customer service and IT support experience — supervising operations, handling customer complaints, training staff, and providing helpdesk and hardware support. I bring strong analytical thinking, problem-solving, and effective communication to cross-functional teams.
I hold a BSc in Computer Science and certifications including ISO 45001:2018 Foundation and ISO 14001:2015 foundation coursework. I seek roles where I can blend software development, QA practice, and customer-facing support to improve product quality and user satisfaction.
Experience
Work history, roles, and key accomplishments
Tester
UTest (Applause)
Jun 2025 - Present (5 months)
Test software across multiple devices and environments to simulate real users, identify and document bugs with supporting evidence such as screenshots and log extractions.
Application Developer
Nacasky Co. Ltd
May 2024 - Apr 2025 (11 months)
Developed and maintained enterprise applications using C# and ASP.NET and implemented unit tests to improve code quality; collaborated with QA to define test cases and resolve defects for web and mobile products.
Manual QA Tester
HighProSoft Co. Ltd
May 2024 - Apr 2025 (11 months)
Designed and executed test cases, performed exploratory and cross-device testing for the Pram Edu mobile app, and documented defects with detailed reports including screenshots and logs.
Customer Service Manager
Nuri Telecom Ghana Ltd
Mar 2016 - Aug 2023 (7 years 5 months)
Managed customer support operations, handled escalations and feedback analysis, and supervised daily operations while providing IT support and contributing to application development.
Software Developer
Jubilee Multimedia Computing Ltd
Jan 2014 - Feb 2016 (2 years 1 month)
Built an HR application using WPF, provided technical and helpdesk support, oversaw system installations, and trained new staff on IT systems and procedures.
IT Support Technician
Electricity Company of Ghana
Sep 2011 - Aug 2012 (11 months)
Provided IT helpdesk support and network configuration during national service, using VoIP and iTop for ticketing and user assistance.
Computer Instructor
Faith Assemblies of God Secondary School
Sep 2002 - Jun 2006 (3 years 9 months)
Provided computer instruction, configured and installed hardware/software, and supported students and staff with technical issues.
Education
Degrees, certifications, and relevant coursework
Ghana Standards Authority
Foundation Certificate, Occupational Health & Environmental Management Standards
2023 - 2023
Completed ISO 45001:2018 Foundation Training and ISO 14001:2015 foundation course in May 2023.
Valley View University
Bachelor of Science, Computer Science
2007 - 2011
Completed a Bachelor of Science in Computer Science at Valley View University from 2007 to 2011.
City & Guilds
Diploma, Information Processing
2000 - 2002
Completed a Diploma in Information Processing awarded by City & Guilds between 2000 and 2002.
Osei Kyeretwie Secondary School
GCE O Level, General Secondary Education
1989 - 1994
Attended Osei Kyeretwie Secondary School and obtained GCE O Level qualifications.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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