Apatsa Mulimba

- Provide L1/L2 IT support to 100+ users
- Diagnose and resolve hardware, software, and network issues
- Administer Active Directory (users, permissions, GPOs)
- Support Microsoft 365 and Azure services
- Reduced security incidents by approximately 30%
- Monitor systems and improve uptime
- Provide VPN and remote access support
- Maintain documentation and ticketing systems

Provides L1/L2 IT support to 100+ users, administers Active Directory, and supports Microsoft 365 and Azure services. Reduced security incidents by approximately 30% and monitors systems to improve uptime.

Promoted FLEX content on social media and amplified UNICEF Malawi and UNICEF Africa messaging to raise awareness about foundational learning.

Promote FLEX content on social media.
Amplify UNICEF Malawi and UNICEF Africa messaging.
Raise awareness about foundational learning.

Maintained enterprise IT systems, managed Active Directory and user access controls, and provided technical support. Improved operational efficiency by approximately 25% and delivered user training.

- Maintained enterprise IT systems and ensured availability
- Managed Active Directory and user access controls
- Provided technical support to departments
- Assisted with system upgrades and deployments
- Improved operational efficiency by approximately 25%
- Delivered user training and documentation

Write SQL Queries to transform data from patient visits / encounters from normalized OpenMRS tables to a MySQL Data warehouse tables
Collaborate virtually with APZU informatics team to review code and queries
Complete and submit queries for transformation of an initial and follow-up encounters
Each week by Thursday for review each week by Friday
Push all code to GitHub by Friday to be merged into

Installed, configured, and administered LAN, developed and updated databases, and managed network security. Provided technical assistance, user support, and conducted in-house trainings.

Installing, configuring and administering the Local Area Network (LAN)
Developing and updating databases
Monitoring and maintaining the local area network to ensure availability at all times
Managing network security through encryption and use of VPN
Analyzing, Designing, Programming and testing new programs
Amending and maintaining existing computerized systems
Producing various reports as may be

- Achieved 85% first-call resolution rate
- Installed and maintained Windows systems
- Troubleshot hardware, software, and connectivity issues
- Provided end-user support and customer service