Brietta Bishop
@briettabishop
I provide quality control for online courses, turning data into clearer insights with Power BI.
What I'm looking for
I’m a Quality Control Inspector supporting BYU Independent Study, where I fix “technological and setting issues” for online courses and help improve work process efficiency as part of a team. I also use Power BI to present current work process data to designers and other team members, combining attention to detail with practical communication.
Earlier, I supported learners and exam administration as a customer service proctor, resolving concerns “in a timely and sensitive manner.” I’ve also worked as a Research and Teaching Assistant, extracting data and coding in NVivo, grading assessments, and configuring Canvas quizzes and content—bringing a research mindset, basic HTML skills, and a commitment to learning-centered quality.
Experience
Work history, roles, and key accomplishments
Quality Control Inspector
BYU Independent Study
Sep 2024 - May 2026 (1 year 8 months)
Provided ongoing online-course support by troubleshooting and resolving technical and setup issues. Collaborated with a team to improve work process efficiency and created Power BI reports for designers and other team members.
Assistant Coordinator
For the Strength of Youth
May 2025 - Jul 2025 (2 months)
Organized and executed Strength of Youth duties and activities, including leading effective meetings and facilitating large group activities. Inspired, mentored, and provided feedback in the training and development of counselors.
Counselor (Education Program)
Utah State Hospital
Jun 2024 - Aug 2024 (2 months)
Acted as an exemplary leader, role model, and mentor for youth within the education program. Worked with a co-counselor and broader team to communicate effectively and support program delivery.
Spanish-speaking Missionary
Missionary Service
Sep 2022 - Mar 2024 (1 year 6 months)
Taught and provided support for Spanish-speaking immigrant families. Helped develop other young missionaries through large group trainings, one-on-one guidance, and implementing organizational changes with other leaders.
Customer Service (Testing)
BYU Independent Study
Jan 2022 - May 2022 (4 months)
Resolved customer concerns in a timely and sensitive manner. Reviewed and proctored online and in-person exams to support accurate test administration.
Extracted data and coded qualitative data in NVivo to support research work. Graded essays, quizzes, and exams and configured Canvas quizzes and course content.
Education
Degrees, certifications, and relevant coursework
Brigham Young University
Bachelor of Science, Family Life, Human Development
Pursuing/earned a Bachelor of Science in Family Life, Human Development with a 3.89 GPA. Minors in Music and Psychology and an Advanced level Spanish certification from ACTFL.
Brigham Young University - Mérida Study Abroad
Study Abroad (non-degree coursework), Spanish (advanced)
Completed 6 credits of advanced-level Spanish coursework in Mérida, Mexico. Volunteered at Buena Voluntad, providing meals and social support for families with members in the hospital.
Availability
Location
Authorized to work in
Job categories
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