Results-driven IT Support and Systems Administration professional with experience in Tier 1/2 support, Active Directory, Microsoft 365, Windows environments, and network troubleshooting. CompTIA A+ certified with a Full Stack Software Engineering background, delivering reliable technical support, strong problem-solving, and excellent customer service.
Looking for a job
Brien Simmons
@briensimmons
Systems Administrator and IT Support pro delivering secure, reliable user environments.
United StatesWhat I'm looking for
I’m a Systems Administrator and IT Support professional focused on resolving Tier 1/2 issues and keeping IT environments reliable. My background spans Active Directory and Microsoft 365 administration, endpoint support, and network troubleshooting, with a CompTIA A+ certification that reinforces strong practical fundamentals.
Since April 2017, I’ve supported users across hardware, OS, and network issues while managing user access and permissions in Active Directory and Microsoft 365, troubleshooting authentication, connectivity, and application problems, and maintaining ticket documentation and knowledge base resources. I also bring a development mindset—currently working as a Code Reviewer for DevSkiller—and I apply that same quality-and-scalability focus when coordinating digital workflows and device/network setup as a Site Manager / Technical Coordinator.
Experience
Work history, roles, and key accomplishments
Current
Code Reviewer
DevSkiller
Feb 2025 - Present (1 year 5 months)
Reviewed developer code for quality, security, and scalability and provided technical feedback aligned with best practices.
HM
IT Help Desk Analyst
Holiday Inn University of Memphis
Jan 2019 - Aug 2025 (6 years 7 months)
Provided Tier 1/2 IT support for hardware, OS, and network issues, managing user accounts and permissions in Active Directory and Microsoft 365. Troubleshot authentication, connectivity, and application issues and maintained ticket documentation and knowledge base resources.
BC
Site Manager / Technical Coordinator
B/M Construction
Jul 2022 - Jan 2025 (2 years 6 months)
Managed digital workflows and cloud-based documentation systems for project operations. Supported device setup and network connectivity for project operations.
TE
Installation Technician
Technology Express
Aug 2021 - Feb 2024 (2 years 6 months)
Installed and configured hardware and networking equipment and performed troubleshooting and system testing prior to deployment.
CS
IT Help Desk Analyst
Catholic Diocese Community Schools
Apr 2017 - Dec 2018 (1 year 8 months)
Provided Tier 1/2 IT support for hardware, OS, and network issues, managing user accounts and permissions in Active Directory and Microsoft 365. Troubleshot authentication, connectivity, and application issues while maintaining ticket documentation and knowledge base resources.
Education
Degrees, certifications, and relevant coursework
Tennessee State University
Computer Science
Computer science major at Tennessee State University.
FC
Full Stack Software Engineering Certificate
Certificate, Full Stack Software Engineering
2024 - 2024
Completed a Full Stack Software Engineering Certificate in 2024.
CompTIA
CompTIA A+, IT Certification
Earned the CompTIA A+ certification.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
48k-130k USD
Job categories
Skills
Windows 10 11 ConfigurationWindows ServerActive DirectoryMicrosoft Entra IDGroup PolicyExchange OnlineTeamsSharePointIntuneDNSDHCPTCP IPVPNRemote Desktop Applicationshardware troubleshootingTicketing SystemsMFAPatch ManagementUser Access ManagementJavaScriptReactNode.Js DevelopmentSQLREST APIsNodeJSWindowsWindows 10
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