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Bridget User

@bridgetuser1

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Operations and administrative specialist with 10+ years in HIPAA-compliant healthcare support.

United States

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What I'm looking for

I am seeking a role where I can apply HIPAA-compliant operations expertise to streamline workflows, support cross-functional teams, and advance into expanded operational or leadership responsibilities.

I am an operations and administrative specialist with over ten years of experience supporting healthcare and professional services organizations, focused on HIPAA-compliant patient management, workflow coordination, and multi-channel client support.

I have managed client intake through resolution, coordinated cross-functional teams to resolve operational requests, and maintained data accuracy across proprietary systems while producing operational reports using Microsoft Excel.

I hold certifications including CCSP and MOS Excel Associate, and I continuously seek to streamline processes, improve operational efficiency, and deliver excellent client and patient service.

Experience

Work history, roles, and key accomplishments

Client Success Coordinator

InnoSource

Jan 2024 - Dec 2025 (1 year 11 months)

Managed administrative and operational requests for healthcare clients with strict adherence to HIPAA, processed cases from intake through resolution, and coordinated internal teams to ensure timely issue resolution.

HIPAA Case Management Documentation

Customer Service Representative

Client Services, Inc.

May 2022 - Dec 2023 (1 year 7 months)

Delivered multi-channel support (phone, email, chat) for healthcare clients while maintaining HIPAA-compliant records; assisted with patient verification, claims processing, and workflow improvements to increase operational efficiency.

HIPAA Claims Processing Case Management Customer Service

Receptionist

US Medical Staffing, Inc.

Nov 2019 - Dec 2021 (2 years 1 month)

Provided front-desk and administrative support for healthcare staffing operations, managed scheduling and phone communications, and maintained document organization in compliance with HIPAA.

Scheduling Phone Communication Document Management HIPAA Patient Intake Administrative Support

Operations Specialist II

DSC Logistics

Mar 2018 - Aug 2019 (1 year 5 months)

Managed on-site warehouse operations including inventory tracking, shipment processing, and operational reporting; assisted with onboarding and training new hires and maintained accurate operational documentation.

Inventory Management Onboarding Training Documentation Safety Compliance

Operations & Administrative Specialist

Aston Carter

Jul 2015 - Jan 2018 (2 years 6 months)

Executed administrative and operational assignments for healthcare and professional services clients, managed patient records and intake processes with 100% HIPAA compliance, and produced operational reports using Excel to support project tracking.

HIPAA Intake Process Microsoft Excel Document Management Systems support

Office Operations Coordinator

Okechukwu Ahumaraeze & Co.

Jul 2011 - Jun 2014 (2 years 11 months)

Oversaw daily office operations including procurement, records management, and staff onboarding; maintained operational documentation and assisted in workflow tracking and reporting.