Open to opportunities

Bridget Nthite

@bridgetnthite

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Operations and administration professional specializing in customer service, team leadership, and remote coordination.

South Africa

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What I'm looking for

I seek a role where I can lead operations or administration remotely or on-site, drive process improvements, train teams, and enhance customer satisfaction.

I am a dedicated operations and administration professional with extensive experience across aviation, tourism, and casino environments. I build and lead teams, manage operational processes, and maintain strong stakeholder relationships to deliver consistent results.

In operations roles I have overseen hiring, training, payroll, and performance management while ensuring excellent customer satisfaction and compliance with procedures. I also have hands-on administrative experience managing records, registrations, and data for programs such as BBBEE rating collection.

I have a proven record of implementing staff training programs that improved service quality and operational efficiency, and I have contributed to award-winning company performance including Lilizela Awards and Soweto Business Awards recognition.

I am remote-ready with experience in digital communication and data management, and I approach problems proactively, focusing on clear processes and measurable improvements.

Experience

Work history, roles, and key accomplishments

Administrator

Touchhme Enterprise

Jul 2022 - Jul 2024 (2 years)

Managed learner POEs, attendance registers, registrations and administrative documentation while maintaining accurate records and supporting BBBEE data collection across partner companies.

Administrative Management Data Management Document Control BBBEE Data Collection Email Communication Microsoft Office

Operations Manager

Fly S.A Wise

Feb 2015 - Mar 2020 (5 years 1 month)

Led aviation operations including hiring and training staff, coordinating with tour operators and agencies, managing payroll and accounting, and improving customer service and operational planning.

Operations Management Staff Training Payroll Customer Service And Operations Planning Accounting Performance Monitoring

Slots Floor Supervisor

Gold Reef City Casino

Apr 2010 - Aug 2015 (5 years 4 months)

Supervised 20+ staff per shift, enforced policies, handled disciplinary matters, processed transactions, and compiled shift reports to ensure financial accuracy and customer dispute resolution.

Staff Appraisal Team Supervision Enforcement Cash Handling Reporting Dispute Resolution Shift Management Staff Appraisals Compliance

Senior Floor Attendant

Gold Reef City Casino

Apr 2005 - Sep 2009 (4 years 5 months)

Conducted quality and safety inspections, revised procedures to maintain compliance, provided customer support and coaching, and ensured facility safety and emergency readiness.

Safety Inspections Customer Support Coaching Compliance Inspections Quality Assurance

Slots Floor Attendant

Gold Reef City Casino

Jun 1999 - Mar 2005 (5 years 9 months)

Delivered customer service on the gaming floor, handled payments, maintained cleanliness and security standards, and inspected equipment to ensure reliability.

Customer Service Cash Handling Guest Relations Conflict Resolution Housekeeping