At Yash Technologies, I manage user provisioning, access requests, and SSO configurations in Okta, while handling M365 license assignments and Active Directory accounts.
I support end users through tickets, triage issues to the right teams, and reimage machines with required software. I also handle a 15-member team and audit tickets for compliance and service quality.
At HCL Technologies, I provided global remote desktop support, troubleshooting network connectivity and administering Active Directory accounts. I also assisted with system imaging and software deployment for system refresh projects.
