Justine Best
@justinebest
Human services professional delivering client-centered case management and exceptional customer service.
United StatesWhat I'm looking for
I am a human services professional with hands-on experience in case management, client intake, and community outreach across nonprofit and government settings. I earned an A.A.S. in Human Services with a 3.75 GPA and completed internships focused on comprehensive wraparound supports and youth services.
In direct service roles I have provided targeted case management, conducted psychosocial intakes, maintained confidential records, and connected clients to community resources. I pair strong communication and organizational skills with dependable follow-through to resolve client inquiries and manage documentation accurately.
I bring frontline experience from libraries, social services, and community organizations, plus customer-facing roles that reinforce punctuality, teamwork, and responsiveness. I am motivated to support vulnerable populations and contribute to outcomes-driven human services teams.
Experience
Work history, roles, and key accomplishments
Library Aide
New Castle County
May 2022 - Present (3 years 4 months)
Operates circulation desk, checks in/out materials, maintains patron confidentiality, and assists patrons with catalog searches and borrowing procedures.
Community Navigator
The Columbus Organization
Feb 2024 - Feb 2025 (1 year)
Provided targeted case management and resource referrals, documented client interactions in an electronic system, and delivered exceptional customer service while maintaining organized records and paperwork.
Social Service Technician
State of Delaware
Apr 2021 - May 2022 (1 year 1 month)
Answered client inquiries about benefits, maintained daily logs and organized workspace, distributed applications/forms, and resolved customer service issues by phone.
Team Member
Shake Shack
Apr 2019 - Aug 2020 (1 year 4 months)
Served customers, processed transactions accurately, balanced high-volume operations with quality, participated in training, and supported team performance.
Education
Degrees, certifications, and relevant coursework
DCDelaware Technical Community College
Associate in Applied Science, Human Services
2020 - 2023
Grade: 3.75 GPA
Activities and societies: Internships: Case Manager Intern at West End Neighborhood House (Jan–Apr 2023) and Child/Youth Service Intern at Child Inc. (Aug–Nov 2022).
Completed an Associate in Applied Science in Human Services with a 3.75 GPA, focusing on case management and community resource coordination.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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