BL
Open to opportunities

Brian Lebens

@brianlebens

Strategic Customer Success Leader with 15+ years of experience.

United States
Message

What I'm looking for

I am looking for a remote role that values customer satisfaction and offers opportunities for growth.

With over 15 years of experience in client-facing leadership roles, I have a proven track record of driving customer satisfaction, retention, and operational excellence. My expertise lies in designing scalable client onboarding and engagement programs, particularly within healthcare-oriented startups. I thrive in environments where customers are the highest priority, and I am passionate about optimizing experiences and elevating service delivery.

Throughout my career, I have successfully led cross-functional teams in client services, operations, content creation, and quality assurance. My ability to develop KPI frameworks and ROI tools has enabled me to create efficient workflows that enhance client satisfaction and retention. I have worked extensively in various sectors, including population health and cold chain pharma, and I am fluent in Salesforce and other CRM tools, which allows me to effectively communicate and engage with clients.

I am currently seeking a remote senior/customer success role where I can leverage my skills to support clients and contribute to their success. I am committed to continuous improvement and look forward to bringing my expertise to a dynamic team.

Experience

Work history, roles, and key accomplishments

PT

Principal Consultant

PLUSS Advanced Technologies

Jan 2024 - Present (1 year 6 months)

Marketed solutions for various industries, including pharmaceuticals, CROs, cold chain logistics, and packaging. Specialized in materials research and manufacturing, focusing on Phase Change Materials (PCMs) for thermal energy storage.

BU

Director of Client Services

Broad Street Home Care, Start Up

Jan 2016 - Present (9 years 6 months)

Built an extensive network of over 350 providers to address clients’ needs and identified client pain points to create custom solutions. Managed all aspects of new client onboarding and defined KPIs to measure client satisfaction, retention, and growth.

CI

Account Executive

Cyracom International

Jan 2005 - Present (20 years 6 months)

Marketed telephonic interpretation and document translation services to hospitals and health systems, exceeding 150% of quota. Managed new customer implementation programs from pre-sales through initial go-live phases.

TC

Licensed Social Worker

The University of Toledo Medical Center

Counseled children and adolescents at The University of Toledo Medical Center and Bethesda Hospital. Applied social work principles to support patient well-being.

JC

Regional Sales Representative

Jedmed Instrument Co.

Jan 2000 - Present (25 years 6 months)

Marketed endoscopic visualization and diagnostic capital equipment to healthcare providers, increasing territory sales by 120% in the first year. Liaised between OEMs and end users to assist in product development and trained physicians on equipment usage.

Education

Degrees, certifications, and relevant coursework

OU

Ohio University

Bachelor of Arts, Psychology/German

Activities and societies: Fulbright Program: Austrian-American-Educational-Commission; teacher in Austria

Graduated Cum Laude with a double major in Psychology and German. This comprehensive program provided a strong foundation in human behavior and cultural studies.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Brian Lebens - Principal Consultant - PLUSS Advanced Technologies | Himalayas