Open to opportunities

Sabrina Persinger

@sabrinapersinger

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Senior leader specializing in customer support and operational efficiency.

United States

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What I'm looking for

I am looking for a role that values strategic leadership and fosters team development, with opportunities for process improvement and customer-centric initiatives.

I am a senior leader with over 10 years of experience in Customer Support and Operations. My expertise lies in driving organizational efficiency through strategic process optimization, system enhancements, and automation. I have a proven track record of leading high-performing teams and managing key operational metrics, which has resulted in measurable improvements in customer satisfaction and financial performance.

At Phreesia, I spearheaded the integration and optimization of customer support tools, significantly improving service delivery efficiency. I developed key performance indicators that aligned with customer support objectives and fostered a customer-centric culture across support services. My ability to communicate effectively with senior leadership and stakeholders has been crucial in driving operational outcomes and ensuring alignment with customer needs.

Previously, at Cerner Corporation, I managed a regional team and was responsible for fostering relationships with key client stakeholders. My leadership in client executive discussions and project work has consistently delivered sustainable solutions and enhanced client satisfaction. I am passionate about mentoring and developing teams, ensuring that they are equipped to meet the evolving demands of the industry.

Experience

Work history, roles, and key accomplishments

Current

Director of Client Support

Current

Phreesia

Aug 2021 - Present (3 years 9 months)

Spearheaded the integration and optimization of customer support tools, enhancing service delivery efficiency. Developed KPIs and success metrics, managed workforce planning, and fostered a customer-centric culture. Led change management initiatives and utilized data analysis for operational enhancements.

Customer Support Process Optimization Salesforce KPI Analysis Data Analysis Change Management Project Management Automation

Current

Director of Client Support

Current

Phreesia

Aug 2021 - Present (3 years 9 months)

Spearheaded the integration and optimization of customer support tools, enhancing service delivery efficiency. Developed KPIs aligned with support objectives, managed workforce planning, and fostered a customer-centric culture. Mentored managers and led process optimization projects, resulting in significant improvements in customer satisfaction and operational throughput.

Customer Support Process Optimization Salesforce KPIs Team Leadership Change Management Data Analysis Automation Project Management

Regional Manager Integration Architect

Cerner Corporation

Nov 2018 - Aug 2021 (2 years 9 months)

Managed a regional team, focusing on talent acquisition and providing guidance to associates. Engaged in client escalations, delivered support metrics to leadership, and bridged process gaps. Led client relationship initiatives and provided feedback to development teams based on direct client engagement.

Team Management Client Engagement Process Improvement Communication Technical Troubleshooting Metrics Talent Acquisition Leadership Strategic Planning

Support Integration Architect

Cerner Corporation

Apr 2015 - Nov 2018 (3 years 7 months)

Provided integration support for multi-state IDNs, focusing on client safety and performance. Delivered client-specific metrics to executive levels and maintained high client trust. Led domain strategy reviews and proactive support initiatives.

Integration Performance Metrics Proactive Support Communication Team Leadership Data Analysis Trust

Regional Manager Integration Architect

Cerner Corporation

Nov 2018 - Aug 2021 (2 years 9 months)

Managed a regional team, focusing on talent recruitment and providing guidance. Engaged in client escalations, delivered support metrics to leadership, and bridged process gaps. Led client relationship initiatives and provided feedback to development teams.

Team Management Client Engagement Process Improvement Communication Project Management Technical Troubleshooting Metrics Recruitment Leadership

Support Integration Architect

Cerner Corporation

Apr 2015 - Nov 2018 (3 years 7 months)

Provided integration support for multi-state IDNs, focusing on client safety and performance. Delivered client-specific metrics and maintained high levels of client trust. Led domain strategy reviews and proactive support initiatives.

Integration Performance Metrics Trust Proactive Support Communication Team Leadership Data Analysis Client Relationship Management

First Response Team Member

Cerner Corporation

Jun 2013 - Apr 2015 (1 year 10 months)

Provided high-level customer service to AMS clients by addressing issues in Print Services and Clinical Reporting. Mentored new associates and led documentation efforts for resolution processes.

Customer Service Mentorship Documentation Print Service Team Collaboration Problem Solving Communication Technical Support

First Response Team Member

Cerner Corporation

Jun 2013 - Apr 2015 (1 year 10 months)

Provided high-level customer service to AMS clients by addressing issues and configuration problems. Mentored new associates and led documentation efforts for resolution processes.

Customer Service Mentorship Documentation Configuration Management Team Collaboration Communication Problem Solving Training

Education

Degrees, certifications, and relevant coursework

Rose-Hulman Institute of Technology

Bachelor of Science, Biomedical Engineering

2006 - 2010

Bachelor of Science in Biomedical Engineering, focusing on the application of engineering principles to the medical field, including the design and development of medical devices and systems.