Open to opportunities

Brian Kipngetich

@briankipngetich

Message

Virtual Assistant and customer-focused portfolio manager driving operational efficiency and reliable collections.

Kenya

Message

What I'm looking for

I seek a remote role providing administrative and client-facing support where I can streamline operations, deliver on goals, mentor teams, and use CRM tools to improve outcomes.

I am a dedicated virtual assistant and administrative specialist with over 4 years of experience in portfolio management, team leadership, and high-volume customer engagement. I deliver organized, compliance-minded administrative support, accurate record-keeping, and data-driven recovery strategies that improved portfolio health and reduced errors.

My strengths include customer support, managing stakeholder relationships, and motivating teams to exceed targets — including a 15% surpassing of quarterly benchmarks and achieving 95% of targeted client collections. I leverage dialer systems, CRMs and productivity suites to optimize outreach and operational workflows while maintaining audit-ready documentation.

Experience

Work history, roles, and key accomplishments

Portfolio Manager

Gilchery Limited

Jun 2023 - May 2024 (11 months)

Led portfolio analysis and turnaround strategies that improved portfolio health and exceeded quarterly benchmarks by 15%, achieving 95% of targeted collections for client-activated cure plans while maintaining 100% compliance.

Debt Recovery Compliance Stakeholder Management Reporting CRM Team Leadership

Accounts Manager

Gilchery Limited

May 2021 - May 2023 (2 years)

Negotiated payment plans and settlements that increased recovery rates by 25% and managed high-volume outbound outreach (100+ calls/day) yielding a 40% connect rate, while reducing escalations by 30%.

Negotiation Outbound Calling Skip tracing CRM Customer Service Data Entry