Brian Kang

● Verified employment & wages for clients applying for mortgage and personal loans, credit cards, Financial Aid, and other services for background investigation and screening
● Compiled and catalogued sensitive data of clients in an organized method
● Managed client accounts by onboarding customers to business practices, answering their questions, and resolving their concerns

● Worked at location with the highest KPI metric success rate in district
● Worked in a very high paced environment with high sales churn rate
● Strived for customer satisfaction with their purchase to reduce store item return rate
● Initiated tasks around store before they became a problem like quickly putting together displays for items that needed more visibility

● Held both front and back of house duties as a Server, Busboy, Food Prepper and Dishwasher
● Implemented face to face interpersonal communication skills to better serve customer needs
● Quickbooks, and Point of Sale systems trained
● Ability to upsell to maximize sales goals

Studied Business and Communications at Cypress College.