Brian Herbert

As a System Administrator with over 4 years of hands-on experience, I specialize in supporting, configuring, and optimizing SaaS applications within enterprise environments. My proven track record includes automating workflows, resolving technical issues, and enhancing user provisioning, which has significantly improved operational efficiency.

At Rocket Companies, I built a monitoring system that drastically reduced the time to detect integration outages, allowing for quicker resolutions and minimizing disruptions. I also identified and eliminated recurring system errors, preventing over 1,250 annual support tickets. My efforts in streamlining user provisioning across multiple SaaS platforms have improved consistency and enabled faster access during peak user volumes.

My technical experience includes managing internal SaaS applications, implementing role-based access control (RBAC) policies, and documenting workflows to ensure continuity. I am passionate about leveraging technology to enhance application integrity and reliability, and I thrive in collaborative environments where I can contribute to process improvements and knowledge sharing.