Brian Gibson

Communicated with prospective students via telephone and email, providing accurate information on accreditation and programs. Identified student goals, paired them with suitable options, and resolved challenges. Managed lead pipeline, reported performance, and delivered remote student support using Zoom and CRM platforms.

Managed inbound calls, providing solutions for various services and identifying cross-selling/upselling opportunities. Consistently exceeded sales targets by building strong customer relationships. Maintained PCI-compliant remote workspace while handling sensitive customer data.

Greeted customers and managed appointments, ensuring a positive service experience. Exceeded sales goals by utilizing CRM for customer data, invoicing, and sales closure. Improved online review scores by liaising with various stakeholders and assisted with repair project management, increasing efficiency and reducing costs by 20%.

Served as a B2B liaison, generating 30-40% of total store revenues through customer referrals. Built a new outside sales program, increasing yearly revenue from $20,000 to $180,000 within 18 months. Developed and refined marketing strategies and sales processes, often serving as store manager.

Sold and installed CCTV, DVR, and NVR systems in commercial environments. Coordinated third-party teams and managed material procurement. Facilitated sales and customer retention through proactive service call follow-ups.

Acted as a B2B liaison with automotive repair facilities, generating 30-40% of total store revenues through referrals. Developed and monitored marketing strategies, continuously improving processes based on quarterly progress. Provided support to stores by serving as manager when required.

Managed facility operations and front office staff, effectively utilizing the company's sales process. Coordinated the repair process to ensure high customer satisfaction. Collaborated with B2B partners for timely parts delivery and reliable customer service.

Completed a Bachelor of Arts degree with a focus on historical studies. Gained a comprehensive understanding of historical events, analysis, and research methodologies.

Obtained an Associate of General Education, providing a broad foundation across various academic disciplines. Developed foundational knowledge and critical thinking skills.