
Brett Turner
@brettturner
Operations coordinator at CLEVELAND ROCKS WINDSHIELD REPAIR LLC coordinating mobile service appointments, daily schedules, and customer records.
What I'm looking for
At CLEVELAND ROCKS WINDSHIELD REPAIR LLC, I perform mobile windshield repairs and coordinate customer appointments and daily service schedules. I also handle customer communication, estimates, service documentation, payments, and records using Microsoft Office and GlassBiller CRM/ERP.
At GENE PTACEK & SON, I coordinated scheduling and project activities for fire and life-safety service work. I arranged acceptance testing with customers, technicians, building departments, and fire departments, and prepared municipal permits.
At KINETIX FIRE & LIFE SAFETY, I created daily service routes and assigned work to field technicians. I coordinated workloads based on location, priorities, and service requirements.
At SOUTHERN CROSS CORP., I performed residential natural-gas meter inspections for Dominion and completed assigned field routes. I was promoted to Supervisor for the final three months, coordinating daily field activities and routes and resolving field issues.
Experience
Work history, roles, and key accomplishments
Windshield Repair Technician / Operations
Cleveland Rocks Windshield Repair LLC
Jan 2026 - Present (9 months)
Performs mobile windshield repair services and coordinates customer appointments and daily service schedules. Manages customer communication, estimates, service documentation, payments, and records using Microsoft Office and GlassBiller CRM/ERP.
Administrative Assistant
Gene Ptacek & Son
Sep 2024 - Jun 2026 (1 year 9 months)
Coordinated scheduling and project activities for fire and life-safety service work. Scheduled acceptance testing with customers, technicians, building departments, and fire departments, and prepared municipal permits.
Scheduler
Certasite
Aug 2023 - Sep 2024 (1 year 1 month)
Scheduled field technicians for fire and life-safety service and inspection work. Coordinated appointments, technician availability, customer requirements, and changing priorities.
Scheduler
Cole Electric
Feb 2023 - Aug 2023 (6 months)
Scheduled service work and coordinated technician assignments. Communicated with customers and field personnel regarding schedules and job requirements.
Administrative Assistant
Kinetix Fire & Life Safety
Aug 2021 - Dec 2022 (1 year 4 months)
Created daily service routes and assigned work to field technicians. Coordinated technician workloads based on location, priorities, and service requirements, and supported the supervisor with administrative duties.
Fire Prevention Manager
Sievers Security
Dec 2012 - Jun 2021 (8 years 6 months)
Managed scheduling and coordination of fire-prevention and life-safety service activities. Coordinated acceptance testing with customers, field personnel, building departments, and fire departments, and prepared municipal permits.
Field Technician / Supervisor
Southern Cross Corp.
Mar 2007 - Jun 2012 (5 years 3 months)
Performed residential natural-gas meter inspections for Dominion, including leak inspections, meter readings, remote-reader comparisons, and anode readings. Planned and completed assigned field routes while maintaining accurate service documentation.
Aviation Fuels
United States Navy
Jan 1996 - Dec 1999 (3 years 11 months)
Supported shipboard aviation operations through the safe handling, transfer, and purification of aviation fuel. Operated and maintained fuel-handling equipment while following strict safety and operational procedures.
Education
Degrees, certifications, and relevant coursework
Geneva High School
High School Diploma, General Studies
Earned a high school diploma in Geneva, Ohio.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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