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Gil User

@giluser2

I streamline warehouse, logistics, and operations workflows through SOPs, ERP systems, inventory control, and vendor coordination.

United States

Message

I've coordinated operations across 27 contractors and vendors at Ocean States Public Adjusters, supporting 110–120 active projects at peak volume while building SOP-driven intake, documentation, and billing workflows from scratch.

Previously, I configured Microsoft Dynamics NAV inventory locations and standardized kitting and return-to-inventory workflows at ControlWorx to improve traceability and reduce stock discrepancies. Across five years managing Technical Glass Products' warehouse operations, I led shipping, receiving, order processing, distribution, and SOP development to reduce shipping errors.

Experience

Work history, roles, and key accomplishments

Business Operations Lead

Ocean States Public Adjusters

Oct 2024 - Mar 2026 (1 year 5 months)

Coordinated operations across 27 contractors and vendors, managed a pipeline supporting 110-120 active projects, designed SOP-driven workflows, and oversaw financial record alignment in Xero.

Vendor Management Pipeline Management Workflow Design SOP Development Xero Quality Control Process Improvement

Insurance Benefits Counselor

Colonial Life

May 2024 - Oct 2024 (5 months)

Managed compliance documentation, record-keeping, and client communication in a regulated environment.

Compliance Documentation Record keeping Client Communication

Warehouse Operations Specialist

ControlWorx

Apr 2023 - May 2024 (1 year 1 month)

Configured inventory location structures in Microsoft Dynamics NAV, standardized kitting processes, designed return-to-inventory workflows, and developed intake documentation workflows.

Microsoft Dynamics NAV Inventory Control Kitting Reverse Logistics Workflow Design Process Improvement

Warehouse Manager

Technical Glass Products

Aug 2016 - Jan 2022 (5 years 5 months)

Oversaw daily warehouse operations, shipping/receiving, order processing, and distribution over a 5-year tenure. Authored comprehensive warehouse SOPs and developed technical documentation for new laser equipment.

Warehouse Management Shipping Receiving Order Processing SOP Development Technical Documentation Process Improvement