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Anastasia User

@anastasiaaltounian

Operations and Dispatch Manager at Metro Locksmith, coordinating service workflows, invoicing, estimates, and inventory.

United States

Message

At Metro Locksmith, I manage dispatch and project workflows, supporting technicians and employees while processing invoices, preparing estimates, and keeping inventory on track. I continue this work remotely, providing workflow, inventory, and staffing guidance to new managers.

At BDS Connected Solutions, LLC, I train in-store staff on product features and sales strategies, support customer engagement, and help with program enrollment. During a 2026 application launch, I achieved 400% of target.

Experience

Work history, roles, and key accomplishments

Current

Assisted Sales Representative

Current

BDS Connected Solutions, LLC

May 2025 - Present (1 year 4 months)

Train and educate in-store staff on product features, benefits, and sales strategies. Maintain 100% training completion and consistently exceed sales and signup goals, achieving 400% of target during a major 2026 application launch.

Training Sales Customer Engagement Product Demonstrations Program Enrollment

Current

Dispatch Manager

Current

Metro Locksmith, Inc

Jun 2016 - Present (10 years 3 months)

Managed workflow for 8-15 technicians and dispatchers, processed 50-80 invoices weekly, and conducted inventory checks for 400+ items. Oversaw project management for small and large jobs, delivered training, and resolved customer issues.

Dispatch Coordination Workflow Optimization Project Management Invoicing Inventory Control Training Customer Service Email Management Quickbooks Smart Services Microsoft 365

Transportation Security Officer

TSA (LAX)

Jul 2015 - May 2016 (10 months)

Ensured passenger safety and compliance with federal security procedures. Conducted screenings, monitored checkpoints, and maintained high attention to detail.

Security Screenings Compliance Attention To Detail

Police Cadet

Burbank Police Department

May 2012 - Jan 2014 (1 year 8 months)

Supported officers with administrative tasks, community engagement, and field operations. Assisted with reports, records, and departmental communications.

Administrative Support Community Engagement Reporting Communication Skills