Brett Stephens
@brettstephens
911 Dispatcher who coordinated emergency responses and guided callers through CPR and other emergency procedures.
United StatesWhat I'm looking for
At AMR/GMR, I kept callers calm, gathered essential details, and guided them through emergency procedures such as CPR. I also coordinated real-time communication between callers, first responders, and incoming personnel.
At Hillsborough County Aviation Authority, I handled emergency and non-emergency calls, including 911 calls, and worked with surrounding agencies on higher-priority incidents. I also reviewed camera footage for investigations and used eAgent for criminal justice information checks.
Experience
Work history, roles, and key accomplishments
Training Officer of Customer Relations
BBB Services
Oct 2022 - Jun 2024 (1 year 8 months)
Developed and implemented training procedures, policies, and standards to enhance training quality. Maintained accurate records and documented trainee progress to support individualized development.
Airport Operations Dispatcher
Hillsborough County Aviation Authority
Feb 2022 - Oct 2022 (8 months)
Took incoming emergent and non-emergent calls, including 911 calls, for public safety issues in and around the airport. Monitored and reviewed camera footage for investigations into calls such as thefts, medical falls, and suspicious persons.
911 Dispatcher
AMR/GMR
Jul 2017 - Oct 2021 (4 years 3 months)
Kept callers calm in high-stress situations to obtain necessary information and instruct on emergency procedures such as CPR. Facilitated real-time communication between callers, first responders, and incoming personnel to ensure coordinated emergency responses.
Landscape Foreman
Tommy's Lawn Services
Jun 2024 - Present (2 years 5 months)
Provided detailed instructions to crew members regarding project objectives and estimated materials for landscaping jobs. Communicated effectively with clients to identify and understand landscaping needs.
Education
Degrees, certifications, and relevant coursework
South Sumter High School
High School Diploma, General Studies
2011 - 2015
Attended South Sumter High School from 2011 to 2015.
Federal Aviation Administration
Student Pilot, Aviation
Earned a Student Pilot certificate from the Federal Aviation Administration in September 2023.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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