Faith Hook
@faithhook
Experienced 911 dispatcher with leadership and automotive technical skills focused on safety and customer service.
United StatesWhat I'm looking for
I am a 911 dispatcher at Metro Atlanta Ambulance Services, accepting, acknowledging, and dispatching 911 calls across Cobb, Paulding, and Bartow counties while holding EMD Certification and CPR Certification (bls); I focus on scene safety, truck management, time management, and multitasking.
Previously I served as Assistant Store Manager at AutoZone where I led teams, managed safe count, scheduling, customer service, and conference calls; I also worked as a General Service Technician and hold multiple automotive certifications while minoring in psychology.
Experience
Work history, roles, and key accomplishments
911 Dispatcher
Metro Atlanta Ambulance Services
Jan 2024 - Present (1 year 7 months)
Dispatch 911 calls for Cobb, Paulding, and Bartow counties, managing scene safety, unit deployment, and time-sensitive coordination; obtained EMD and BLS CPR certifications to improve emergency response.
AUAssistant Store Manager
AutoZone
Nov 2021 - Jul 2025 (3 years 8 months)
Led store operations including scheduling, safe counts, customer service, and conference calls to maintain performance metrics and inventory accuracy.
General Service Technician
Express Oil and Tire Engineers
Mar 2021 - Oct 2021 (7 months)
Performed oil changes and basic vehicle services while selling recommended maintenance, retaining customer records, and supporting service throughput.
Education
Degrees, certifications, and relevant coursework
CCChattahoochee Technical College
Technical Certificates (Automotive), Automotive Technology
2018 -
Activities and societies: Completed Electrical/Electronic Technician and Chassis Specialist Technician certifications; pursuing remaining automotive certifications; minor in psychology.
Pursuing automotive studies since August 2018, with two of four automotive certifications completed and a minor in psychology.
Woodland High School
High School Diploma, High School
2016 - 2019
Grade: Mostly A and B
Activities and societies: Honors and Advanced Placement courses; earned college credits; academic focus (no athletics).
Completed high school with mostly A and B grades, taking honors and Advanced Placement courses that earned additional college credit.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Faith?
You can contact Faith and 90k+ other talented remote workers on Himalayas.
Message FaithFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
