Brenna Arthur
@brennaarthur
Customer support professional seeking remote email and chat roles, with experience reconciling records and improving filing workflows.
United StatesWhat I'm looking for
At MQC Enterprises, I completed a contract project records restructuring project ahead of schedule and reconciled historical records for two business entities.
I established filing workflows to correct legacy errors and standardized active file management. I also audited and transitioned critical documentation into secured long-term storage systems.
At UAA Bookstore, I assisted customers with merchandise and questions, operated the cash register, and helped keep inventory and displays organized.
At Palmer Public Library, I organized physical collections and provided logistical support for community events and data-heavy organizational tasks. I’m completing Salesforce Trailhead training focused on CRM fundamentals.
Experience
Work history, roles, and key accomplishments
Project Records Auditor
MQC Enterprises
Sep 2025 - Oct 2025 (1 month)
Independently completed a complex 3-month records restructuring project in 4 weeks, delivering results 66% ahead of schedule. Reconciled 4 years of mismatched historical records for dual business entities, ensuring 100% data integrity and audit-readiness.
Retail Operations Associate
UAA Bookstore
Jun 2001 - Jul 2001 (1 month)
Assisted customers with locating merchandise and answered customer questions in a fast-paced university bookstore. Operated the cash register, restocked inventory, organized merchandise, and maintained product displays.
Logistical Support / Assistant
Palmer Public Library
Jun 1998 - Aug 1998 (2 months)
Organized physical collections and provided logistical support for community-wide events and data-heavy organizational tasks.
Education
Degrees, certifications, and relevant coursework
Salesforce
Salesforce Trailhead Training, CRM Fundamentals
Currently completing Salesforce Trailhead training with a focus on CRM fundamentals.
Southern New Hampshire University
Bachelor of Science in Business Administration, Business Administration
Earned a Bachelor of Science in Business Administration in March 2023.
Palmer High School
High School Diploma, General Studies
Completed high school education, earning a diploma in 2001.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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