At Telus Corporation, I supported customers by phone and email, resolved inquiries and complaints, and followed up to help ensure issues were fully resolved.
I maintained customer records in CRM and internal systems, and built Excel spreadsheets and reports to track requests, service metrics, and team performance.
At Gracie Barra Vancouver, I managed daily sales operations, including membership sales and renewals, and developed promotional campaigns to attract new students and retain existing members. I also recruited and supervised sales and front-desk staff.
At Telemedicina da Bahia, I oversaw daily operations and customer service, implemented workflow procedures, and used patient feedback to address concerns and improve service quality. I’m comfortable working independently in remote settings and speak Portuguese and English.
