Open to opportunities

Nicole Toto

@nicoletoto

Message

Tenacious administrative support professional driving efficiency and excellence.

Canada

Message

What I'm looking for

I seek a role that values efficiency and teamwork, offering growth opportunities.

I am a tenacious and organized administrative support professional with a proven track record of driving efficiency and excellence across various organizational functions. My experience includes maintaining effective communication between teams and senior leaders, which has led to significant improvements in project management, internal systems, and overall team productivity.

Currently, I serve as a Receptionist at Harrington Housing, where I greet and assist visitors, manage phone inquiries, and perform various administrative tasks to optimize workflow. My proactive approach allows me to manage complex tasks during emergencies effectively, ensuring quick turnarounds and effective solutions. I am committed to delivering exceptional customer service and resolving issues promptly, contributing to a cohesive office environment.

Experience

Work history, roles, and key accomplishments

Current

Receptionist

Current

Harrington Housing

Jul 2024 - Present (11 months)

As a Receptionist at Harrington Housing, I greet and assist visitors, manage phone inquiries, and perform various administrative tasks. I ensure efficient scheduling and collaborate with colleagues to maintain a positive office environment while delivering exceptional customer service and resolving tenant complaints.

Customer Service Administrative Support Scheduling Problem Solving Communication Data Entry Office Management Team Collaboration

Customer Service Representative

RIO ACAI

Feb 2024 - Mar 2024 (1 month)

In my role as a Customer Service Representative at RIO ACAI, I engaged with customers to enhance sales, prepared the store for operations, and efficiently processed transactions. My focus on customer interaction and operational readiness contributed to a positive shopping experience.

Customer Engagement Sales Efficiency Store Communication Time Management Teamwork Problem Solving

B2B Sales

Incomp Import and Export

Sep 2008 - Aug 2013 (4 years 11 months)

-Conducted sales transactions and delivered customer service to a pool of institutional clients, emphasizing relationship building and customer loyalty.
-Supported customers in troubleshooting and resolving issues with video games and computer peripherals.
-Consistently achieved monthly sales targets, ensuring profitability within established margins.

Sales Customer Success Customer Service Marketing