Open to opportunities

Bre’Anica Kimble

@breanicakimble

Message

Customer service supervisor delivering high-quality support in fast-paced environments.

United States

Message

What I'm looking for

I’m looking for a role where I can deliver exceptional customer experiences across phone/email/chat, support fast-paced operations, and help teams hit performance metrics through clear communication, problem-solving, and continuous improvement.

I’m a results-driven customer service professional who delivers high-quality support across phone, email, and chat—especially in remote, fast-paced environments. I’m known for problem-solving, multitasking across multiple systems, and maintaining strong communication to exceed performance metrics.

In my most recent role as a Supervisor, I provided high-volume customer support, coached team members on service excellence, and documented interactions while tracking performance metrics. Previously, I handled escalations and resolved complex inquiries, trained and supported new hires, and maintained productivity in high-pressure situations.

Experience

Work history, roles, and key accomplishments

Customer Support Supervisor

Britto

Dec 2024 - Oct 2025 (10 months)

Provided high-quality customer support across phone, email, and chat while handling high-volume inquiries with accuracy and efficiency. Coached team members on service excellence and communication, and documented interactions while tracking performance metrics.

Remote Customer Support Call Center Operations Live Chat Support Email Support CRM Systems Multitasking Problem Solving

Customer Service Manager

Nordstrom

Dec 2016 - Jul 2024 (7 years 7 months)

Delivered exceptional customer service by resolving complex inquiries and handling escalations to ensure customer satisfaction. Trained and supported new hires and maintained productivity in fast-paced environments.

Customer Service Escalations Conflict Resolution Quality Assurance Multitasking Communication CRM Systems Time Management

Human Resource Administrator

VIZIO

Feb 2019 - Jan 2024 (4 years 11 months)

Maintained confidential records and supported administrative HR processes while responding to employee inquiries. Coordinated schedules and communications across teams and managed documentation with attention to detail.

HR & Administration Documentation Employee Support Scheduling coordination Administrative Support Communication Data Entry Attention To Detail

Assistant Manager

MAC Cosmetics

Oct 2019 - Jul 2022 (2 years 9 months)

Provided personalized customer support by resolving product concerns and maintaining service quality during high-volume periods. Managed transactions and inventory while keeping documentation accurate.

Customer Support High Volume Management Inventory Management Communication Time Management Attention To Detail