At Descartes Systems Group, I maintain the online help system for 40+ logistics software products and write user guides and release notes for software updates. I also create guides for newly onboarded products and manage documentation source in Git.
At Bardavon, I developed a help center for an education software product with 300+ articles and authored internal and external release notes. I also maintained the knowledge base used by the technical support team.
At Greenway Health, I documented functionality across three EHR and practice management products, including clinical, billing, and administrative workflows. I migrated online help from RoboHelp to MadCap Flare and organized documentation source in Git using Git Extensions. Earlier, I worked in healthcare claims and billing, including submitting hospital claims in Epic.
