Danielle Landry
@brdlandry30
I keep multi-client IT environments running through systems administration, support, access management, and reliable onsite and remote service.
United StatesWhat I'm looking for
At EX-FACTORY, I manage Microsoft 365, employee onboarding and offboarding, access, RingCentral administration, equipment, data migration and restoration, and onsite and remote support.
Previously, at MedComp Sciences, I supported a toxicology lab as part of a two-person IT team, maintaining Active Directory, resolving desktop and software issues, coordinating vendors, and planning recovery after hardware failures.
My experience also includes deploying and migrating Windows Server, PCs, networks, printers, and related hardware and software at Trust IT LLC. I managed ticketed client work through ConnectWise and helped create operating procedures and knowledge base articles.
I’ve supported multi-client helpdesk environments across schools, hospitals, chemical plants, and small businesses, including antivirus response, backups, outages, data recovery, procurement, and account management. I’m known for a friendly, calm approach during stressful situations and am currently training in Okta, Intune, and Google Workspace.
Experience
Work history, roles, and key accomplishments
Information Technology System Administrator
Ex-Factory Inc.
Nov 2019 - Present (6 years 10 months)
Manage IT operations for an importer and dealer of woodworking equipment, including onboarding, access management, Microsoft 365 administration, and vendor negotiations. Provide on-site and remote support, handle hardware replacement, data migration, and social media organization.
Education
Degrees, certifications, and relevant coursework
Capitol Area Technical College
Associate's degree, Information and Communication Technology
2010 - 2012
Associate's degree in Information and Communication Technology from Capitol Area Technical College, completed in 2012.
Baton Rouge Community College
General Studies, Information Communication
2008 - 2010
Studied Information Communication and General Studies at Baton Rouge Community College from 2008 to 2010.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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