Bárbara Oliveira

Leading Fraud & Financial Crime, Chargebacks, Payouts, and Compliance for Holidu's global payment ecosystem, partnering on risk strategy and investment decisions.
Own risk strategy decision-making at executive level, presenting fraud, compliance, and financial crime priorities directly to the CEO, CFO, and VP of Technology to align investment with company risk appetite
Designed and built a custom

I lead three teams (8 people) covering fraud prevention, risk management, and chargebacks, managing the full payment lifecycle. My focus: stopping fraudsters while protecting good customers.

What I Deliver:
Lower fraud losses by optimizing rules & adopting tools like Visa VAMP (using Compelling Evidence 3.0)
Smarter risk decisions by aligning PSD2/3DS flows with both security and growth goals
Str

As Risk & Chargeback Lead, I oversee a team of specialists responsible for managing scheme monitoring programs, chargeback disputes, and fraud performance. I have implemented key performance indicators (KPIs) and real-time alerts to enhance performance monitoring and streamline the dispute resolution process. My focus on improving governance, optimizing chargeback workflows, and leveraging data an

Worked as SR Risk & Fraud Investigations Specialist at FARFETCH.

Summary: In this role, I've significantly reduced decline rates while maintaining minimal chargebacks, demonstrating a proactive approach to fraud prevention. I've established robust governance for scheme monitoring programs and developed a comprehensive knowledge base to optimize operations. Through cross-functional collaboration, I've led the development of compelling business cases and prioriti

Establishing and maintaining relationships with payment and fraud providers, schemes, and issuer brands.
Serving as the point of contact for external stakeholders on fraud prevention and risk management topics.
Comprehensive understanding of schemes' fraud and chargeback regulations worldwide.
Conducting analysis, action plans, and early warnings for merchants at risk of chargeback programs.
Colla

Summary: In this role, I have effectively combined strategic oversight with hands-on leadership, ensuring a proactive approach to fraud prevention and continuous process improvement. My responsibilities span team management, global scheme monitoring, relationship management with providers, comprehensive analysis, and a commitment to maintaining high-quality standards and meeting key performance in

Responsible for the strategic management of fraud prevention for businesses in Latin America, analyzing fraud trends and implementing detection strategies balancing fraud risk and customer friction. Complete data analysis to assist in business decisions, using SQL and Business Intelligence tools (such as Tableau and Looker). Work unsupervised and under challenging deadlines, using Agile methodolog

Responsible for the strategic management of fraud prevention for businesses in Latin America; extraction of data analysis using the languages: SQL, Phyton and PHP. Application of Business Intelligence tools (Tableau); agile methodologies (Scum and kanban); creation, implementation and monitoring of KPIs; analysis of transactional and behavioral fraud; creation and development of customized fraud p

Responsible for the reservations, events and social media department; supervised the customer relationship, customer service and OTAS channels, agencies and tour operators. Monitored the reservations, availability and management of the UH; analyzed booking reports and plans; leader of the reception and reservation team 6 receptionists and 2 reservation agents.

Acted as an air and road travel analyst; responsible for customizing packages, booking hotels, cars, insurance and tours, negotiating prices and conditions with hotels and travel agencies; analyze how quotes with caution to reduce costs; assist in processes related to the administrative department, fleet controls, travel management, cost management and production control of contract activities and

Monitoring and solving cases of fraud in online hosting purchases; customer service via phone, e-mail, CRM and social networks (Facebook and Twitter); Problem solving; service to national hotel suppliers. Relationship with Brokers and OTAs.

Cursos de inmersión cultural, se trata de talleres que tienen como objetivo desarrollar una destreza lingüística en particular o interiorizar a los estudiantes en una temática de su interés. Algunos de ellos son: Discurso académico oral, Escritura académica, Fonética, Cultura y conversación, Literatura del Río de la Plata, Literatura latinoamericana, Cine en español, Español para negocios.

Issued Feb 2024

Issued Jul 2021

Issued Nov 2020

Issued Oct 2019

Ênfase em Social Media para turismo. Divulgação do turismo através de redes sociais, contato e prospecção de clientes.

Issued Oct 2014

Issued May 2011