Jacklyn Bynum

I’m a receptionist and customer-facing professional who thrives in fast-paced environments, handling front-desk operations, high-volume phone inquiries, and smooth appointment flow.

At Crossroads Veterinary Clinic, I greet guests, coordinate closely with technicians and doctors on appointment status, and schedule accurately in Avimark. I also process client check-ins and check-outs, manage payments (cash, credit cards, and Care Credit), and maintain medical charts with correct documentation for vaccines and treatments.

Previously, as a Guest Experience Associate for Evolve Vacation Rentals (remote), I resolved guest issues through phone, email, and chat, collaborated on escalations, and kept CRM records accurate while supporting reservation updates and day-to-day team operations.

I’ve also built strong organization and communication skills through roles in property management, administrative service work, and retail—coordinating inspections and vendor assignments, preparing board meeting materials, training new staff, managing inventory, and leading monthly safety meetings.