Looking for a job

Jonathan Brassington

@brassjonathan

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Living in the Portland, Oregon area since 2015 has allowed me to pursue my passion for customers.

United States

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What I'm looking for

To use my vast experience and expertise in customer service along with my passion for people to help serve clients through creative problem-solving, effective communication, and team collaboration.

I started my work in the Portland area as a site director for the YMCA, leading elementary students in lessons that focused on building relationships, leadership skills, and providing space for growth and connection. I also worked as a basketball coach, developing essential team building skills as I responded to student’s needs. I then worked various positions for Nike and Amazon, both well-known companies that offered numerous professional experiences. During this time, I found my strengths in relationship building, organization, and communications that directed my career goals toward administration and providing support from behind the scenes.

Experience

Current

Customer Service Rep

Current

Nitrogen Wealth

Oct 2021 - Present (2 years 7 months)

Provide fast and positive initial responses to customer requests via live chat, email, and phone.
Develop strategy to reduce or deflect the influx of tickets.
Identify, escalate, and report technical issues.
Collaborate on product ideas as the “voice of the customer”.
Triage customer inquiries to maximize renewals and retention.
Improve and leverage user-facing educational resources.