Open to opportunities

Brandon Winnaar

@brandonwinnaar

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Customer Success Associate with expertise in product design and data analysis.

South Africa

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What I'm looking for

I am seeking a role that fosters innovation and collaboration, where I can leverage my skills in product design and customer success to drive impactful results.

I am a dedicated Customer Success Associate with a strong background in product design and customer service. My experience at Amazon and LUNO has equipped me with the skills to effectively assist users with their inquiries, achieving a remarkable 97% resolution rate. I thrive in fast-paced environments and have a proven track record of optimizing processes to enhance customer engagement and satisfaction.

Throughout my career, I have utilized data visualization tools and SQL to analyze customer trends, leading to a 15% improvement in engagement. My projects, including the development of a fintech platform and an e-commerce store, showcase my ability to leverage technology for impactful solutions. I am passionate about user experience and have successfully led UX/UI design initiatives that increased user engagement by 40%.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Amazon.com

Sep 2023 - Apr 2024 (7 months)

Assisted users with orders, refunds, and account issues, achieving a 97% resolution rate. Ensured compliance with Amazon policies, payment structures, and fraud prevention. Contributed insights to internal knowledge bases, reducing repetitive inquiries by 20%.

Customer Service Fraud Prevention Compliance Policies Knowledge Management

Customer Success Associate

Luno

Feb 2022 - Aug 2022 (6 months)

Provided expert support on cryptocurrency trading, KYC compliance, and AML regulations. Used SQL & data visualization tools to analyze customer trends, improving engagement by 15%. Optimized chatbot workflows, enhancing response times by 30%.

Cryptocurrency KYC AML SQL Data Visualization Customer Support

Customer Care Associate

Pick n Pay Customer Service

Apr 2021 - Jan 2022 (9 months)

Managed e-commerce & retail customer queries using CRM tools (Zendesk, Salesforce). Improved scripted responses via A/B testing, reducing escalations by 12%.

CRM Zendesk Salesforce Retail A B Testing

Education

Degrees, certifications, and relevant coursework

South African Law School

Paralegal Diploma, Paralegal Studies

Completed a Paralegal Diploma at South African Law School. This program provided a foundational understanding of legal principles and practices.

Coursera

Specialized Certificate, AI/ML

Obtained an AI/ML Specialized Certificate from Coursera in 2023. This certification focused on advanced topics in artificial intelligence and machine learning.

Coursera

Specialized Certificate, AWS Serverless Development

Completed the AWS Serverless Developer Specialized Certificate from Coursera in 2023. This program covered serverless architectures and development on AWS.