Brandon Lambrecht

I’m a Customer Success and Account Management professional with 6+ years of experience managing client relationships, solving complex problems, and finding opportunities to improve retention and grow accounts. My background spans banking, financial services, B2B relationship management, consultative sales, and entrepreneurship.

At BMO Harris Bank, I managed a portfolio of 150–250 client accounts, helped improve customer satisfaction by 15%, and achieved a 90% first-contact resolution rate. I later managed the customer lifecycle for a $10M+ lending portfolio, working directly with customers and financial partners while identifying upsell and cross-sell opportunities that increased revenue potential by 10–15%.

More recently, I built my own service business and developed a network of 30–40+ B2B referral partners. Being a business owner has strengthened my ability to work independently, build lasting partnerships, improve processes, and take complete ownership of the customer experience.

I also have a Full-Stack Web Development certification and genuinely enjoy technology, learning new products, and understanding how businesses can use them more effectively.

I’m most interested in Customer Success, Account Management, Client Success, Relationship Management, and other customer-facing roles within SaaS, fintech, and technology companies. I’m particularly drawn to teams where I can combine relationship building, problem-solving, data, and commercial thinking to help customers succeed while contributing to retention and revenue growth.