Brandon K

Contribute Detroit Lions coverage by writing and editing deadline-driven articles and supporting content in video and podcast formats. Collaborate with other writers, research topics for accuracy, and use social media to engage readers and promote content.

Assisted in managing the customer support department by helping discipline issues, supporting associates with HTML and internal protocol, and helping resolve customer complaints with a focus on customer satisfaction. Regularly mentored associates on performance strategies and customer service techniques and assisted with company-wide ticket assignment.

Trained staff and customers on multiple products, created and maintained documentation/procedures, and tracked product updates to keep training and operational knowledge current. Partnered with the development team to improve existing products and research potential new offerings for customers.

Presented new website designs to customers, managed deadlines and workflows to keep projects on schedule, and supervised multiple projects from kickoff to delivery. Coordinated between departments to ensure timely communication and status updates.

Covered University of Michigan football remotely and attended home games and post-game press conferences in Ann Arbor. Wrote and edited high-quality, deadline-driven articles, conducted interviews with players and coaches, researched stories for accuracy, and promoted content via social media.

Resolved customer complaints while prioritizing customer satisfaction, handled inbound customer inquiries and suggestions professionally, and maintained customer account records. Answered a high volume of calls with minimal wait times.

Completed a B.A. in Journalism with Sports Management at Central Michigan University from Aug 2015 to Dec 2017.

Completed an associate degree in Liberal Arts at St. Clair County Community College from Aug 2013 to May 2015.