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Brandon Guerrero

@brandonguerrero

Assistant Branch Manager at Amscot Financial, supporting branch operations, employee guidance, and accurate financial records.

United States

Message

At Amscot Financial, I support the Branch Manager with daily operations, employee support, documentation, and policy compliance. I was promoted to Assistant Branch Manager within six months.

I communicate procedures and expectations, help employees work through questions and escalated issues, and monitor operational activities. I also maintain accurate records while handling confidential information.

Previously, I managed complex customer issues as an Escalations Specialist at SunPass and supported daily job-site operations as a Foreman at Alma Flooring Services Corp. My financial services experience includes AML/KYC compliance, cash handling, fraud prevention, and customer service standards.

Experience

Work history, roles, and key accomplishments

Current

Assistant Branch Manager

Current

Amscot Financial

Jan 2023 - Present (3 years 9 months)

Promoted to a leadership role within six months based on performance, reliability, and ability to support branch operations and team members. Supports daily operations, employee support, documentation, policy compliance, and performance tracking.

Leadership Corporate Trainer Policy Compliance Customer Service Risk Control AML KYC Compliance Cash Handling Documentation Fraud Prevention Cyber Security Awareness Information Protection Performance Monitoring Communication Skills problem resolution

Escalations Specialist

SunPass

Jan 2022 - Dec 2023 (1 year 11 months)

Managed complex customer issues and maintained accurate account documentation. Handled sensitive information while following established procedures and assisted team members with difficult cases.

Customer Service Problem Solving Documentation Confidential Information Handling Team Assistance Accuracy High Volume

Foreman

Alma Flooring Services Corp.

Jan 2012 - Dec 2018 (6 years 11 months)

Supported daily job-site operations alongside subcontractors, supervisors, and site personnel. Followed site procedures and communicated job-site needs, concerns, and work activities with supervisors and team members.

Site Operations Communication Skills Teamwork Organization Fast Paced Environment Following Instructions