Open to opportunities

Morgan Jackson

@morganjackson1

Message

Detail-oriented financial services leader focused on AML, fraud prevention, and compliance.

United States

Message

What I'm looking for

I am seeking a role focused on AML/fraud prevention or compliance where I can leverage operations leadership, investigative skills, and team coaching to reduce risk and improve processes.

I am a detail-oriented financial services professional with strong experience in client relationship management, operational oversight, and risk mitigation. I have led financial center operations, driven business growth, and implemented compliance controls while coaching teams in AML awareness and fraud prevention.

Throughout my career I have identified and escalated anomalies, supported investigations, and improved processes to strengthen data integrity and regulatory adherence. I combine cross-functional collaboration, conflict de-escalation, and analytical problem-solving to deliver operational excellence and measurable results.

Experience

Work history, roles, and key accomplishments

Current

Financial Center Manager

Current

Bank of America

Oct 2022 - Present (3 years 3 months)

Led financial center operations ensuring compliance and operational excellence; conducted audits and escalated transactional anomalies to compliance/fraud teams while coaching staff in AML awareness and risk mitigation.

AML Compliance Audits Risk Mitigation Operational Management Team Leadership Fraud Detection Salesforce CRM

Relationship Manager

Bank of America

Dec 2020 - Oct 2022 (1 year 10 months)

Managed consumer and small business client relationships and lending processes, acquiring $3.5M+ in quarterly deposits/investments while identifying fraud/risk indicators and ensuring CDD/KYC compliance.

Client Relationship Management Lending Operations KYC Fraud Detection Documentation Salesforce CRM Regulatory Compliance

Care Coordinator

UnitedHealth Group

Mar 2020 - Dec 2020 (9 months)

Provided multi-system member support, closed care gaps through research and coordination, and documented interactions while flagging suspicious activity and maintaining HIPAA-compliant records.

Case Management Multi Database Research HIPAA Customer Service Webex Office 365 Documentation

Community Manager

Champion Real Estate

Jan 2018 - Mar 2020 (2 years 2 months)

Managed community operations with lease auditing and fraud detection, improved occupancy by 25% in four months, and maintained compliance with Fair Housing and financial reporting standards.

Lease Audit Fraud Detection Financial Reporting Marketing Staff Supervision

Server / Supervisor

Tucci's

Jun 2014 - Jan 2018 (3 years 7 months)

Managed high-volume service, led training initiatives, and conducted nightly financial reconciliations and end-of-day reporting to ensure POS accuracy and transaction compliance.

Financial Reconciliations Customer Service Financial Reporting Conflict Resolution