I'm looking for an administrative or client-support role where I can coordinate services, support client needs, maintain organized records, and provide compassionate, professional service.
BS
Looking for a job
Brandilynn Schickert
@brandilynnschickert
I provide organized, professional support through administrative coordination, customer service, and technical troubleshooting.
United StatesWhat I'm looking for
I have experience in administrative support, customer service, healthcare, caregiving, and remote technical support. I enjoy helping people, staying organized, and figuring out solutions when something isn't working.
At American House Senior Living Communities, I helped manage the front desk for a community with 100+ residents, visitors, and staff. I handled scheduling, transportation, documentation, multi-line phones, and resident concerns while keeping things organized and professional.
My caregiving experience taught me a lot about patience, communication, and working with different needs. I also worked independently with clients and communicated with families and care teams to make sure everyone was on the same page.
Earlier in my career, I worked as a remote technical support agent on Sitel's Geek Squad campaign, helping Best Buy customers troubleshoot hardware, software, email, printers, Wi-Fi, and account issues. I was recognized as a Top 10 performer with an average quality score of 19.6 out of 20.
I'm looking for a remote role where I can use my experience helping people, solving problems, and keeping things organized.
Experience
Work history, roles, and key accomplishments
Caregiver
Right at Home
Nov 2025 - Jun 2026 (7 months)
Provided compassionate, person-centered care assisting clients with activities of daily living, following individualized care plans, and reporting changes in client condition. Coordinated transportation and encouraged physical and cognitive engagement.
IN
Private Caregiver
Independent
Jun 2024 - Dec 2025 (1 year 6 months)
Provided compassionate care and emotional support to an individual with Alzheimer's disease and dementia, assisting with daily activities and using cueing and redirection. Coordinated transportation and communicated care updates to family.
Administrative Assistant
American House Senior Living Communities
Mar 2021 - Jul 2024 (3 years 4 months)
Coordinated front desk operations for 100+ residents, managed multi-line phone system, and scheduled transportation for medical appointments. Utilized Microsoft Office for documentation and responded to resident concerns with professionalism.
Provided remote technical support for Best Buy Total Tech customers, diagnosing and resolving software issues on Windows and macOS. Used LogMeIn Rescue for remote troubleshooting and consistently met quality and satisfaction standards.
Education
Degrees, certifications, and relevant coursework
JC
Johnston Community College
Criminal Justice
2016 - 2019
Activities and societies: Criminal Justice Club
Completed coursework in Criminal Justice
SS
South Sumter High School
High School Diploma, General Studies
2009 - 2013
Activities and societies: President of the Japanese Culture Club, Cadet Petty Officer Second Class in NJROTC
Earned a high school diploma.
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
35k-45k USD
Social media
Skills
Plan ImplementationDementia CareFront Desk OperationsSchedulingDocumentationRecords ManagementCustomer ServiceHealthcare CommunicationData EntryMicrosoft OfficeOutlook For WindowsMicrosoft WordExcelConflict ResolutionMulti Line Phone SystemsHIPAA complianceConfidential Document HandlingTechnical SupportTechnical TroubleshootingWindows SupportMacOS SupportLogMeIn RescueSupport Ticketing Systems
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