I am a hardworking and committed individual with a passion for achieving results. In my current role as a Support Operations Analyst at Zigzag (Amazed.com), I conduct extensive research on our target market and customers to understand what relevant content looks like. I also develop processes to find and source data that can be translated into the format our systems need. Additionally, I generate lead generation ideas and create content that appeals to our customer segments. I collaborate with team members to fine-tune processes and data, and constantly recommend improvements, including task automation.
Prior to this, I worked as a Customer Service Representative at Teletech (Ebay Inc), where I assisted members in selling and buying items online. I provided explanations regarding website policies and offered assistance with fraud concerns. At Motif LMTD (Avalanche), I served as a Customer Service Representative, handling subscription cancellations and responding to email inquiries promptly. During my time at Motif LMTD (PayPal US and Canada), I resolved a wide range of customer inquiries related to payments and other concerns, aiming for one-call resolution. I also completed ongoing training to stay updated on product updates, service, and policy changes. At PNI-KMPG INC, I responded to customer inquiries and addressed billing-related concerns, maintaining flawless absenteeism for seven successive months.
