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bonface wandera

@bonfacewandera

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ICT NOC Engineer at ICT Authority supporting Level 1 and 2 incidents, network connectivity, and service monitoring.

Kenya

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At ICT Authority, I provide Level 1 and Level 2 support for hardware, software, and network connectivity incidents. I also monitor ICT services and network availability, maintain incident records, and follow unresolved issues through to escalation.

At the Ministry of Education, I delivered end-user support across departments and assisted with ICT system installation and maintenance. I also guided users in adopting institutional technology tools and kept support logs and technical records.

Earlier, at G & K Turbo Technologies and Genius Dynamics, I supported ICT systems and users, troubleshooting equipment and network issues. I hold a Bachelor of Science in Computer Science from Pwani University and a CCNA certification.

Experience

Work history, roles, and key accomplishments

Current

ICT NOC Engineer

Current

ICT Authority

Jan 2026 - Present (9 months)

Provide Level 1 and Level 2 ICT support, troubleshooting hardware, software and network connectivity incidents. Monitor ICT services, maintain incident records, and support user onboarding and endpoint security.

L1 L2 Support hardware troubleshooting Software Troubleshooting LAN WAN WiFi Network Monitoring Incident Management User Onboarding Access Control Endpoint Security Technical Documentation

ICT DLP – ICT Support / Digital Literacy

Ministry of Education

May 2024 - May 2025 (1 year)

Delivered end-user ICT support across multiple departments, resolving hardware, software and connectivity issues. Assisted with installation, configuration and maintenance of ICT systems and supported user adoption of technology tools.

end user support hardware troubleshooting Software Troubleshooting LAN Troubleshooting Network Device Configuration Technical Documentation User Training Digital Literacy

ICT Support Staff

G & K Turbo Technologies

Sep 2023 - Apr 2024 (7 months)

Provided technical support for software, hardware and system-related incidents, helping minimize operational downtime. Maintained technical documentation and supported system updates and performance improvements.

Technical Support Troubleshooting System Monitoring Documentation Incident Reports system updates

IT Technician

Genius Dynamics

Apr 2023 - Jul 2023 (3 months)

Installed, configured and maintained computer systems, peripherals and network infrastructure. Diagnosed and resolved network faults, hardware failures and connectivity issues, and supported data backup and recovery processes.

System Installation Configuration Network Troubleshooting LAN Infrastructure Structured Cabling Workstation Deployment And Configuration IT Asset Management Backup And Recovery