Open to opportunities

bonface User

@bonfaceuser

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I coordinate remote operations, partner onboarding, scheduling, reporting, and client support for fast-moving teams.

Kenya

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What I'm looking for

I'm looking for a remote or hybrid role where I can coordinate operations, support clients and teams, improve workflows, manage priorities, and contribute reliable administrative support.

At Kilimall International Ltd, I supported daily operations for 100+ business partners and cross-functional teams, managing communications, onboarding workflows, calendars, reporting, and stakeholder follow-up.

I also bring client support and CRM coordination experience from Finley Africa, where I resolved high-volume inquiries, maintained accurate records, tracked tickets, and kept internal teams aligned.

Experience

Work history, roles, and key accomplishments

Virtual Assistant & Operations Coordinator

Kilimall International Ltd

Jan 2022 - Jan 2026 (4 years)

Provided high-level remote administrative and operational support, acting as the central coordination hub for 100+ business partners and cross-functional teams. Streamlined partner communications, accelerated onboarding, and enhanced management reporting.

Email Management Calendar Management CRM Data Entry Online Research Reporting Scheduling Social Media Outreach Google Workspace Microsoft Office Coordination

Customer Service & Administrative Support Specialist

Finley Africa

Jan 2021 - Dec 2022 (1 year 11 months)

Delivered high-quality, digital-first client support and administrative coordination, building a strong foundation in CRM management and cross-functional teamwork. Managed high-volume inbound inquiries and maintained meticulous digital records.

Customer Service CRM Data Management Ticket Resolution Administrative Support Record keeping