Looking for a job

Boluwatife Yakubu

@boluwatifeyakubu

Finance operations specialist at Zenith Bank processing local and foreign exchange transfers.

At Zenith Bank of Nigeria, I process local and foreign exchange transfers and investigate account inconsistencies and customer inquiries. I verify customer and transaction details, then maintain transaction records in line with regulatory and fraud-prevention controls.

At NewGlobe, I handled customer calls and emails, provided first-line solutions, and followed up on open issues. I tracked and closed tickets and customer histories in Mantis CRM.

At Zero Interest Loan Microfinance Company, I reviewed loan applications and completed background and credit checks. I also handled debt recovery calls and follow-ups and ensured loan documentation was complete.

Experience

Work history, roles, and key accomplishments

Current

Finance Operations, Fund Transfer

Current

Zenith Bank of Nigeria

Nov 2023 - Present (2 years 11 months)

Process 50–150 local and foreign exchange transfers daily, investigate and resolve account inconsistencies, and verify customer identity using X-path and CIP. Trace and store transaction records to maintain data accuracy and regulatory compliance.

Transaction Processing Foreign Exchange Identity Verification XPath CIP Compliance Fraud Prevention Data Accuracy

Resolution Associate

NewGlobe

Mar 2023 - Oct 2023 (7 months)

Handled 80–100 customer calls and emails daily, provided first-line solutions to reduce escalations, and managed tickets in Mantis CRM. Conducted proactive follow-up calls using Issabel.

Customer Support Issue Resolution Phone Support Email Support Outbound Calling Escalation Handling Mantis CRM Issabel

Administrative & Operations Manager

Zero Interest Loan Microfinance Company

Feb 2022 - Jan 2023 (11 months)

Reviewed and processed loan applications, including background and credit checks, and managed accounts with poor credit history. Oversaw day-to-day administrative operations and ensured complete loan documentation.

Loan Processing Credit Checks Debt Recovery Documentation Administrative Operations Compliance